Return and Refund Policy
Special orders, materials made to order, cut to length etc. can not be canceled and are not returnable. Additionally, custom boat covers, windshields and boat covers which have been opened are not returnable. Electronics are not returnable unless the error is Diversified Marine Products.New merchandise in its original and undamaged packaging and in re-salable condition, without customer's price markings, may be approved for restocking by Diversified Marine Products within 15 days from date of delivery of invoice. Merchandise returned after 15 days in its original and undamaged packaging, without customer's price markings will be subject to at least 25% restocking fee. No returns will be accepted after 30 days from invoice.
Reason and original invoice number must be provided and Returned Goods Authorization numbers should be obtained from the customer service department. Return authorization for restocking will not be granted for any merchandise that has been subjected to damage, abuse, or alteration of the product or packaging in any way, or for special orders and/or items that can not be returned to original manufacturer. Return authorization will only be considered for special order merchandise that is defective or shipped in error. No merchandise may be returned to us for restocking without prior written authorization. Upon inspection and final approval of the returned product, you will be issued a credit less applicable restocking fees as stated above. Merchandise may only be returned for credit on account.
All returns, defective or otherwise, must be shipped prepaid or picked up via company truck.
Customer acknowledges that she/he has read this Return Policy and is fully advised of the requirements set forth for the return of merchandise and that no merchandise should be returned without contacting Customer Service first and receipt of the return shipping label and Returned Goods Authorization Form. Customer acknowledges that this Return Policy constitutes the entire policy affecting this purchase. No other policy or understanding of any type, nature or style, whether oral or in writing, concerning this agreement or any warranties has been made or entered into will be recognized.Special orders, materials made to order, cut to length etc. can not be canceled and are not returnable. Additionally, custom boat covers, windshields and boat covers which have been opened are not returnable. Electronics are not returnable unless the error is Diversified Marine Products.
